Shipping policy

Shipping Policy

Last Updated: June 2026

Shipping Policy

Thank you for shopping with Ravenmoor. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

All orders are processed within 1–5 business days after payment has been successfully received and verified.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, processing times may be slightly extended.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Delivery Time

After your order has been dispatched, estimated delivery times are:

  • 7–21 business days after shipment

Please note that delivery estimates are not guarantees and may vary depending on your location, customs procedures, carrier operations, weather conditions, and seasonal demand.

Shipping Costs

Shipping costs are displayed at checkout before payment is completed.

Occasionally, we may offer free shipping promotions, which will be clearly indicated on the website.

Tracking Information

Tracking information is provided when available by the shipping carrier.

Please allow several days after shipment for tracking updates to appear in the carrier's system.

Customs, Duties, and Taxes

Depending on the destination country, orders may be subject to customs inspections, import duties, taxes, or other fees imposed by local authorities.

These charges, if applicable, are the responsibility of the customer.

Ravenmoor is not responsible for delays caused by customs clearance procedures.

Incorrect Address Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, delivery delays or additional shipping charges may occur.

Ravenmoor is not responsible for orders lost due to incorrect address information submitted by the customer.

Delayed Deliveries

While we make every effort to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including:

  • Customs processing
  • Carrier disruptions
  • Severe weather conditions
  • Public holidays
  • High shipping volume periods

We appreciate your patience and understanding in such situations.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact our customer support team as soon as possible.

We will work with the shipping carrier to investigate the issue and assist in finding a suitable resolution.

Contact Us

If you have any questions regarding your shipment, please contact our support team.

Ravenmoor
Customer Support Team
Email: support@ravenmoorwear.com